Privacy Policy

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Last Updated: June 23, 2025

Introduction

TaxPro ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services. This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events.

We value transparency and are committed to being upfront about our data practices. This policy is designed to help you understand what information we collect, why we collect it, and how you can update, manage, and delete your information.

Data Collection Practices

We collect several types of information from and about users of our services, including:

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for our services or create an account
  • Fill out forms or surveys on our website
  • Subscribe to our newsletter or marketing communications
  • Request a consultation or customer support
  • Provide feedback or contact us

The personal information we collect may include:

  • Name, email address, phone number, and mailing address
  • PAN (Permanent Account Number), Aadhaar number, and other tax identification details
  • Financial information necessary for tax filing and advisory services
  • Employment information and income details
  • Business information for business clients

Automatically Collected Information

When you visit our website or use our services, we may automatically collect certain information about your equipment, browsing actions, and patterns, including:

  • IP address, device type, and unique device identification numbers
  • Browser type, operating system, and system configuration information
  • Geographic location information
  • Browsing history, search history, and information on your interaction with our website
  • Time spent on certain pages and other usage statistics

Information from Third Parties

We may receive information about you from third parties, including:

  • Business partners, such as banks or financial institutions
  • Service providers who help us with identity verification
  • Marketing partners who help us understand our customer base

Use of Information

We use the information we collect for various purposes, including:

Providing and Improving Our Services

  • To provide you with the tax filing, advisory, and other services you request
  • To process transactions and send related information, including confirmations and receipts
  • To respond to your inquiries, comments, or concerns
  • To improve our website, products, and services
  • To develop new products, services, features, and functionality

Communication and Marketing

  • To communicate with you about your account or transactions
  • To send you important notices, such as changes to our terms, conditions, and policies
  • To send you marketing communications about our products, services, and promotions (if you have opted in)
  • To deliver targeted advertisements based on your interests and browsing history
  • To measure the effectiveness of our marketing campaigns

Legal and Security Purposes

  • To comply with legal obligations, such as tax reporting requirements
  • To protect our rights, privacy, safety, or property
  • To detect, prevent, or address fraud, security, or technical issues
  • To enforce our terms of service and other agreements
  • To respond to legal process, such as a court order or subpoena

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.

Third-Party Sharing Policies

We may share your personal information with third parties in certain circumstances. We do not sell your personal information to third parties.

Categories of Third Parties

  • Service Providers

    We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

  • Business Partners

    We may share your information with our business partners to offer you certain products, services, or promotions that may be of interest to you.

  • Government Authorities

    We may share your information with government authorities, including tax authorities, as required by law or to comply with legal process.

  • Professional Advisors

    We may share your information with professional advisors, such as lawyers, auditors, and insurers, where necessary in the course of the professional services they provide to us.

Third-Party Websites and Services

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

Social Media Features

Our website includes social media features, such as the Facebook "Like" button and LinkedIn "Share" button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing them.

User Rights & Choices

We respect your privacy rights and provide you with reasonable access and control over your personal information. You have the following rights regarding your personal information:

Access and Update

You have the right to access and update the personal information we hold about you. You can review and change your personal information by logging into your account and visiting your account profile page.

Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

Deletion

You have the right to request that we delete your personal information. However, we may be required to retain certain information for legal, regulatory, tax, insurance, or other purposes. We will retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Marketing Communications

You can opt out of receiving marketing communications from us by clicking on the "unsubscribe" link in any email we send you, by contacting us directly, or by adjusting your communication preferences in your account settings.

Cookies and Tracking Technologies

You can manage your cookie preferences as described in our Cookie Policy section. Additionally, most advertising networks offer you a way to opt out of targeted advertising. For more information, you can visit:

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below. We will respond to your request within a reasonable timeframe.

Data Protection Measures

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

Security Measures

Our security measures include:

  • Encryption of sensitive data both in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Regular security training for our employees
  • Physical security measures for our facilities
  • Monitoring systems to detect and prevent suspicious activities

Data Breach Procedures

In the event of a data breach, we will:

  • Notify affected users promptly
  • Investigate the cause of the breach
  • Take steps to mitigate any potential harm
  • Implement measures to prevent similar breaches in the future
  • Notify relevant regulatory authorities as required by law

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

For tax and accounting purposes, we generally retain financial and transaction data for a period of 8 years, as required by Indian tax laws. Other types of data may be retained for shorter periods, depending on the purpose for which it was collected.

Indian Law Compliance

As a company operating in India, we comply with applicable Indian laws and regulations regarding data protection and privacy.

Information Technology Act, 2000

We comply with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, which govern the collection, use, and protection of sensitive personal data or information in India.

Digital Personal Data Protection Act

We are committed to complying with the Digital Personal Data Protection Act and its provisions regarding the processing of personal data, including requirements for consent, data minimization, purpose limitation, and data subject rights.

Cross-Border Data Transfers

If we transfer your personal information to countries outside India, we will ensure that such transfers comply with applicable Indian laws and regulations. We will take appropriate measures to ensure that your personal information receives an adequate level of protection in the countries to which it is transferred.

Grievance Officer

In accordance with the Information Technology Act, 2000, we have appointed a Grievance Officer to address any complaints or concerns you may have regarding your personal information. You can contact our Grievance Officer using the information provided in the "Contact Information" section below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

TaxPro

  • 103, Vinodam Residency, Road no 2, ALIND Employees Colony, Sudarshan Nagar, Serlingampally, Hyderabad - 500019
  • privacy@taxpro.in
  • +91 9936093609
  • Attention: Data Protection Officer / Grievance Officer

We will respond to your inquiries and requests within a reasonable timeframe and in accordance with applicable data protection laws.

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